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How 7toto Handles Your Personal Information

When you open an account with us, you share personal details — your name, contact info, and payment method data from wallets like DANA, OVO, or GoPay.

Account data stays encryptedDANA, OVO, GoPay payment records protectedYou can request data deletionNo data sold to third partiesContact our support team for data queries
7toto How 7toto Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review what personal data we hold, request a correction, or ask us to delete your account information, our support team handles these requests directly. You can reach us through the channels below. For wallet-related data queries — such as how your DANA or OVO transaction history is stored — include your registered account email and the wallet type in your message so we can locate your records quickly.

Live Chat Open the live chat icon from any page on our site. Describe your data request clearly and a support agent will respond and escalate to the privacy team.
Email Support Send your data request to our support email address found in the account help section. Include your registered email and the type of request — access, correction, or deletion.
Account Help Centre Log in to your account, go to the Help section, and submit a ticket tagged as a privacy request. This creates a reference number so you can track the status of your request.
HOW WE PROTECT DATA

Security, Cookies, Retention and Your Control

We use SSL encryption across every page of the platform — your login session, your account dashboard, and the checkout flow when you top up via GoPay or OVO are all protected in transit. Beyond encryption, we apply session timeout rules so that an idle browser does not leave your account open. Cookies are used to keep your session active and to remember your preferred language setting; we do not use cookies to build advertising profiles or share browsing data with marketing networks.

SSL Encryption

Every page — from account login to DANA deposit confirmation — runs over SSL. Data in transit between your device and our servers is encrypted at all times.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to save your settings. No advertising cookies are placed, and we do not sell cookie data to any third party.

Data Retention Schedule

Account records are kept for the period required by applicable financial rules. Once that obligation ends, data is archived or removed. You can ask us to confirm the retention period for your specific data.

Your Right to Access and Delete

You can request a copy of what we hold on your account, ask us to correct any inaccuracy, or request deletion where no legal hold applies. Submit your request via live chat or the account help ticket system.

What You Asked About Our Privacy Policy

These are the questions we hear most often about how 7toto handles account data, wallet records, and your rights as a registered user. If your question is not here, reach us through live chat or the account help ticket system and we'll respond directly.

We store transaction records — amounts and timestamps — tied to your account for verification purposes. We do not store your full wallet login credentials or PIN. Payment data is kept only for the period required by applicable financial compliance rules.

Yes. Submit a data access request through the account help ticket system or via our support email. Include your registered email address and we will compile what we hold and respond within a reasonable timeframe.

Open a support ticket tagged as a deletion request. We will remove personal data where no legal retention obligation applies. Note that financial transaction records may need to be kept for a compliance-required period before deletion.

We do not sell your data. We share information only with payment processors — such as the networks that handle GoPay or DANA transfers — and with any identity verification service required for your account. No data goes to advertisers.

We use session cookies to keep you logged in and functional cookies for settings like language preference. You can adjust cookie permissions in your browser settings, though turning off session cookies may affect how your account login works.

Your account login is protected by SSL encryption and session timeout rules. If you notice any unfamiliar login activity, contact our live chat support immediately and we will review your session logs and help you secure your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.